Why NTES
Since 1999, NTES has been the go-to outsourced IT and Voice partner for some of Ireland’s biggest names—and a whole bunch of international clients too. From small businesses upgrading IT infrastructure to schools needing solid networks for learning systems, and even large corporations tackling complex tech challenges, we provide flexible, cost-effective solutions. Our expert engineers deliver first-class support, making us the IT department you always wanted—without the overhead.
Team
At NTES, we firmly believe that our greatest strength lies in the exceptional individuals who make up our team. It cannot be said enough that the talent, dedication, and passion of our people are the driving forces behind our success, both for us as a company and for our customers. We take pride in fostering a culture where innovation, collaboration, and continuous improvement thrive, enabling us to consistently deliver solutions that meet the unique needs of our clients.
Meet the management team
Nick Whittome
Co-Founder and CEO
Rachel Hogan
Co-Founder and Executive Director
Fiona Deegan
General Manager
Phil King
Operations Manager
Emmanuel Addae
Head of Technical Services
Slawek Walas
Head of Technology
Mission & Vision
Our Mission: IT with a Personal Touch
At NTES, we harness cutting-edge technology and robust security to protect and empower businesses across all sectors. Our mission: innovate, secure, and evolve with you—so you can focus on what matters most.
Strong Partnerships
We go beyond contracts—we build relationships. Our team takes the time to understand your business, ensuring that IT is an enabler of growth, not a hurdle. With a commitment to long-term collaboration, we act as an extension of your team, always putting your needs first.
Service That Cares
Unlike many MSPs, we don’t believe in a one-size-fits-all approach. Our hands-on, responsive support ensures that every client gets the attention they deserve. Whether it’s a critical issue or proactive planning, we’re there when you need us.
Future-Ready IT
Technology evolves, and so do we. Our focus is on delivering IT strategies that meet today’s needs and prepare your business for tomorrow. By embracing innovation with a practical mindset, we keep your business resilient and ready for the future.
History
NTES has evolved from a small, dedicated team into a recognised IT service industry leader, driven by innovation and a commitment to excellence. Our history is shaped by continuous growth, adapting to new technologies, and a strong focus on meeting our clients’ ever-changing needs. As we look to the future, we remain focused on building on our legacy to provide cutting-edge IT solutions and exceptional service.
Early 1999
Early 1999
Before incorporation
In January 1999, Nick Whittome began providing one-to-one IT consultancy, specialising in Windows NT and Exchange Server services for a select group of clients. As the 1990s drew to a close, on-premise networks swiftly transitioned from Novell to Windows NT, driving a rising need for expert support. Nick became Ireland’s leading expert on migrating Sage Sovereign Retrieve 4GL (later Sage Line 100) systems from Novell Networks to Windows NT during this time.
October 1999
October 1999
Incorporation
On October 1st, 1999, NT&E Solutions was officially formed. A common question at the time was the meaning behind “NT&E” – it stood for New Technology & Email Solutions.
2000
2000
First Employees
In 2000, NTES expanded its client base from just a handful to over 30 managed clients. With the growing demand for services, it became clear that one person could no longer manage it all, so we began building engineering teams to travel and support our clients. At that time, remote support was still in its early stages, and technology didn’t yet allow for remote meetings. As a result, we spent days, weeks, and months travelling across Ireland, Northern Ireland, and the UK, installing and upgrading Windows NT networks and Exchange Servers, and providing a wide range of other IT services.
While we worked hard to meet our clients’ growing needs, we also formed strong bonds as a team, sharing memorable moments along the way. Our dedication to delivering exceptional service was matched by camaraderie and a bit of fun, creating a positive and energetic work environment that remains a part of our culture today.
2006
2006
Ireland’s First Microsoft MVP
In 2006, Nick Whittome became the first individual in Ireland to receive the prestigious Microsoft Most Valuable Professional (MVP) award. At that time, the MVP title was given to fewer than 3,000 people worldwide who demonstrated exceptional expertise and contributed to Microsoft’s community forums, providing specialist support for Microsoft products.
Nick’s MVP award was for his expertise in Microsoft Small Business Server, a new and innovative product aimed at the SMB sector. His active contributions to public forums showcased his deep understanding of the product, earning recognition from Microsoft.
Nick continued to receive the MVP award for 12 consecutive years, maintaining his status even as the Small Business Server product was retired. During this time, Nick transitioned his focus to larger enterprise solutions and Azure cloud services, further advancing his expertise and contributions to the Microsoft ecosystem.
2000-2007
Expand timeline
2000-2007
Celtic Tiger technology years!
From 2000 to 2007, NTES expanded its services across the entire east coast of Ireland and Northern Ireland. During this period, the company grew significantly, entering the hotel and building development sectors. As the Celtic Tiger roared, we supported numerous new hotels and businesses in building their networks and on-premise clustering solutions. Additionally, we ventured into supply and manufacturing industries, which were thriving from the boom in the construction sector at the time.
2008-2010
2008-2010
Slow down and a rebranding.
During the global economic downturn of 2008-2010, we prioritized stability and resilience, focusing on maintaining a strong core team to continue delivering exceptional service to our customers. While many businesses faced uncertainty, we remained committed to safeguarding jobs and preserving customer relationships. This challenging period provided an opportunity for introspection and renewal.
We emerged stronger by rebuilding from the ground up. A new management team was established, our staff was expanded, and we set our sights on growing our presence on the West Coast of Ireland. Simultaneously, we continued to serve our East Coast customers, leveraging the evolving capabilities of remote support technology and deploying on-site engineers nationwide.
In parallel, we refreshed and updated the NTES brand, aligning it with our renewed vision for the future.
2011
2011
First Offices in Limerick
NTES Expansion continues, and we opened our first offices in Ducart Suite in Limerick.
2015
2015
Expansion and Voice Services
In 2015, NTES expanded our IT services to introduce Wholesale and Retail VoIP Services, including becoming Ireland’s largest and only 3CX Platinum Partner. We moved to a larger office in Limerick, and expanded our team.
2018
2018
Move to Holland Road
In 2018, NTES moved to our current home in Limerick to allow for further staff, and new meeting space for our clients, as well as dedicated service and setup space for our engineering and project team.
2024
2024
NTES Celebrates 25 Years of Success
In 2024, we proudly marked 25 years in business, a milestone that highlights not only our growth but the incredible dedication of the team at the heart of our success. Over the past quarter-century, our talented and committed team members have driven innovation, fostered relationships, and built the foundation for our achievements.
As we look to the future, we know that the same teamwork, passion, and expertise will continue to propel us forward. With this strong foundation, we are excited for the next chapter of growth, innovation, and success. Here’s to another 25 years of excellence, driven by the people who make it all possible.
Certifications & Awards
Just some of our awards and certifications
Microsoft Gold Partner
NTES have had a long a successful Partnership with Microsoft. As a Gold Partner, we specialise in Microsoft 365, Teams Communication and Microsoft Azure Cloud Services.
We implemented and support Microsoft Azure for some of Ireland’s most well known brands such as Tesco Mobile Ireland, the IDA and Bord Altranais agus Cnáimhseachais na hÉireann.
3CX Platinum Partner
As the first, and longest Irish partner for 3CX, our team are the right choice to implement and manage 3CX for your business.
Currently we install and manage some of the largest 3CX call centers, 3CX Hotel implementations, and standard business 3cx installs.
NTES are also the only 3CX Partner in Ireland with a certified 3CX SIP Trunk Service, so you have a true end to end experience.
ISO27001
As a Managed Service Provider (MSP), NTES has always prioritized the security and integrity of our clients’ data. Today, we proudly announce that our commitment to information security has been recognized with the ISO 27001 certification. This prestigious global standard signifies our dedication to managing information security risks effectively.
Hornet Security Platinum Partner
At NTES, we are proud to be a Hornet Security Platinum Partner, which allows us to provide our clients with industry-leading data protection solutions through Hornet Security’s advanced backup technologies. Specialising in VM Backup and 365 Backup, formerly offered by Altaro, we deliver reliable and secure backup services that ensure businesses can protect their critical data across virtual environments and Microsoft 365 platforms.